Pickup Passes

What it does for you

Help staff match a pickup customer to a paid order and prevent the same pass being collected twice.

Features

• Order-linked QR passGenerate a pass on your WordPress site for eligible orders.
• Multiple customer touchpointsShow the pass after checkout, in the account, email, and optional text flow.
• Staff pickup screenReview payment state and mark an order collected.
• Repeat-scan statusA later scan can show that the order has already been collected.

Use cases

A store handing paid online orders to customers at a local pickup counter.

Example

Scan a paid test order's pickup pass at the counter and mark it collected.

Quick setup

1. Activate Pickup Passes and configure eligible pickup orders in Factorize → Pickup Passes.
2. Place a test order using local pickup in a staging store.
3. Open the customer pass, scan it as staff, mark it collected, and scan again to verify the status.

Configuration

Step-by-step guide

1. ExampleA staff member scans a paid local-pickup order, verifies the order summary, then marks it collected at handoff.

Q&A

Roadmap

What I need from you